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Article number: kb-41
Q. My domain is registered elsewhere. How do I transfer my domain to 1-2-Wonder?
A. A "Domain Transfer" means to transfer registration of the domain name from one registrar to another. It is NOT the same as transferring hosting or switching hosting from one web host to another.
To initiate a domain transfer from another Registrar, click HERE or click "Transfer Domain" under Domain Services in the left menu.
A domain transfer from another Registrar to us can take up to a week or two to process depending upon your current domain registrar. Furthermore, depending upon several factors such as age of the domain, Registrar-Lock, EPP-key, and/or Contact/ID Privacy settings at the other registrar, a domain Transfer may not even be possible.
If a domain is less than 60 days old it cannot be transferred to another registrar.
If there is a Registrar-Lock on your domain at another registrar, you will have to remove the Registrar-Lock before you can transfer it to 1-2-Wonder. To do this, you will have to go to the web site where you bought and registered your domain, and log in with the username and password you received there when you registered your domain. Find their area for domain management and remove the registrar-lock. Contact your domain registrar's support department if you have difficulty with this.
Additionally, some domains require an EPP key before transfer can be successful. An EPP Key (sometimes called Code or Authorization Key etc) is like a password, and is required to transfer .com, .net, .org, .biz and .info Domain Names from one Registrar to another. You can obtain the EPP Key for your Domain Name from your existing Registrar. For domains that do not require an EPP Key, you may see EPP Key:False under the domain information. This is normal.
If you see EPP Key:N/A, or no EPP Key at all, and yours is a domain which requires an EPP Key, please submit a Support Ticket to your registrar and request the EPP Key for your domain to be resynced. This is more likely to be necessary only with .com and .net domains, as the EPP Key requirement for the .com and .net domains is fairly new and not all .com and .net domains have been resynced for EPP yet.
And finally, in order for a Domain Transfer to be successful, the Registry needs to be able to send out an automatically-generated email within a few hours of the transfer request. To do this it must be able to determine the Administrative Contact email address on file in the registry's WHOIS database. If you have Domain Privacy active on the domain at your registrar, hiding the WHOIS information, the transfer may not be able to proceed because the email address may not be retrievable.
IF ALL YOU WANT TO DO IS SWITCH WEB HOSTS: If your domain is registered elsewhere and you just want hosting with 1-2-Wonder Hosting, but not to transfer the domain name itself to our Domain Registration services, you will have to edit the DNS/Name Servers on your domain at your current domain registrar. To do this, you must have modification control over your domain's DNS. This means you are either the Registrant (legal owner), Administrative Contact, and/or Technical Contact for the domain, AND can log in at your domain registrar to make changes to the DNS/Name Servers in your domain account. Most, but not all, domain registrars allow this.
When you sign up for a hosting Package at 1-2-Wonder Hosting, you will be given a choice to transfer your domain to 1-2-Wonder, or to modify the name servers yourself at your current registrar to make your domain work with your 1-2-Wonder Hosting account. If all you want to do is switch hosting, choose the option to keep the domain you already own at your own registrar.
After you sign up for hosting at 1-2-Wonder, you will receive a "Welcome" email containing account information including DNS/NameServers information. Go to your own domain registrar, login there, and find the area in your domain registrar's web site for DNS transfer or DNS changes. Type in the new DNS/NameServers info we gave you in your email. Once submitted, it will take 24-48 hours for the DNS record to update in the registry database. This is the standard time. You will know that the DNS has resolved (successfully updated) when you type your domain URL into a browser and see the blue "Welcome to" page, or an index list with filenames in your web space. If you have already uploaded pages to your web space via IP FTP before the DNS resolves, then when it resolves you should see the web page/s you uploaded.
Article number: kb-41